FAQs

Frequently Asked Center

Before reaching out to us please check the below list of most frequently asked questions, this will give us more time to answer specifics and it saved you time waiting for our reply

Please call us at +91 172-509-6985 (7am – 7pm IST) or start a Free Trial. We’ll set up your account so you can start dictating right away.

A billable line consists of 65 characters/keystrokes, including spaces and carriage returns. Line count is calculated by dividing the total number of characters in a report by 65.

No. There are no fees for getting started, and there are no monthly minimums. We only invoice you for services rendered.

We’re here for you whenever you need us. You can call our Customer Support desk at (+91 172 509 6985) anytime. Our offices are open 7 am – 7 pm IST, but if you call after hours, someone will get back with you in under 60 minutes. You can also email ([email protected]).

You can get started in just a few minutes with no setup fees or minimums and its risk free. Our solutions are designed with the needs of both office managers and providers in mind. Once you’re set up to dictate, we have a dedicated Customer Support team available to take your call anytime as you get ramped up.

You can dial our Toll Free telephone number with a touch tone phone, download the free iPhone App for iOS to upload via WiFi, or upload voice files from your favorite digital recorder.

You can make as many dictations as you want in one single call. On the Toll Free telephone line, simply dial the number 5 to start the next report. On the iPhone app, save and send the dictation to start your next report.

We can transcribe reports from just handwritten notes or completed forms. A number of our clients send us both written notes along with a dictation, saving themselves time.

You choose how you’d like to receive transcripts. Faxed directly to your office in the morning, downloaded from our secure online site, or posted directly into your EHR. If you dictate referring physicians or a facility, we’ll automatically fax a copy to them as well.

Yes, you can edit your reports online any time. We offer a Microsoft Word plugin you can use to post revised versions back to our archive. We maintain all versions of your transcripts, in case you need to refer back to an older copy.

We can take any template format in Microsoft Word and utilize it to create your reports. You are not limited to a single logo and a few lines of custom text in the header. Just send a few sample reports and we’ll take care of the rest.

Report templates are the layout and content of a particular report type. You can have an unlimited number of templates with your choice of layout. While dictating simply specify the template that you prefer to transcribe into.

We follow industry best practices in networking and data storage to ensure the security of your patient records during transmission, transcription and storage. We annually review our internal processes and employees go through HIPAA training to make sure we are safeguarding your PHI appropriately.

We retain one year’s worth of reports online. Reports older than one year can be requested from our offline archive and are typically shipped by the next business day.

Your account statements, invoices and payment information are available online.